Americans' quality assurance program measures our ability to satisfy our clients expectations by implementing and adhering to a set of industry specific professional policies and practices. We use a professional practice management system designed to assure quality. This provides the foundation that our clients want and regulators require. Our system ensures reliability and quality throughout our agency. It provides our clients with peace of mind, knowing that their expectations are being met.
ONLINE CLIENT SERVICES OFFERS EASY ACCESS
Remote Payment: Payments can be posted directly to the account by the client.
Single Account Placement: Place individual accounts into the system, immediately.
Multiple Account Placement: Add more than one account at the same time.
Reports: Clients can access monthly statements and reports online.
Advanced Collection Resources
American accesses comprehensive data on people, businesses and assets. We can search against 132 million records, including address, phone and possible dates of employment, coverage for real and personal property including property deeds, assessments and transfers. We can find up-to-date results on motor vehicles, boats, aircraft and more.
Our software quickly pinpoints over 20 million businesses and gains access to more than 98 million numbers that are not included in the Electronic Directory Assistance, including cell phone and non-published numbers. We also leverage billions of current & historical records which helps us locate customers even with old or partial information.
All of our collectors have on-line access to a wide variety of skip tracing tools, including the three major nationwide credit reporting agency databases and several internet sources.
The Management Team
LOUISE LITTLEJOHN, SALES & MARKETING VP"When you hire us, you don't JUST get a collection agency - you get a true partner in revenue growth."
TERRI MCNEAL-HALL, PRESIDENT"The power of American's third party intervention gets your office's bottom line back on track quickly."
LISA COLEY, CUSTOMER SERVICE MANAGER"We believe that the difference is ability to effectively gain results by responding to the needs and concerns of our clients, regardless of size."